Date:April 22, 2013

Assured Performance Certified Collision Care

As a certified Collision Care Center, we pledge the following.  We will:

  • Provide all of the services and special care outlined in the Assured Performance Collision Care Club agreement.
  • Ensure that all staff is trained to provide quality Collision Care and perform their duties to ensure Collision Care Members are given VIP treatment and the best care possible.
  • Operate as a consultant and trusted advisor to ensure that the consumer has someone that will provide them with the proper recommendations and knowledge to help protect them from being taken advantage of during the claims and repair process.
  • Use only the best materials, paint and state-of-the-art techniques to ensure the proper fit and finish of every vehicle we repair.
  • Ensure all technical staff have been fully trained to repair the vehicle to manufacturers’ specifications and exact tolerances.
  • Employ systems and practices to ensure that consumers, insurers, and others are never over charged.
  • Always deliver what we promise.
  • Never substitute alternative or inferior parts on a consumer’s car without their expressed consent to do so and never where it may affect safety or the operation of the vehicle.
  • Always comply to the Assured Performance Collision Care standards and criteria to continually improve our consumer service offerings, operational efficiency, and quality of work wherever possible.
  • Work cooperatively with insurers and other third party representatives to ensure the most efficient, fairly priced, proper and safe repair and refinish.
  • Always keep the consumers best interest above any other agreements.
  • Maintain the highest integrity, ethics, morals and business practices to exemplify the best in neighborhood service and community relations.